Orders & Delivery

We provide dispatch lead times for guidance purposes but various factors may result in a delay of shipment: if this has exceeded the advertised period then please contact customer service who will provide an update. The terms and conditions of the delivery service shall be applicable to the delivery of the item.

We shall not be responsible for any loss or damage from the point that the item is delivered at the address provided. If your order has been shipped, but you have not received your order within 14 days of receipt of the shipment confirmation, please inform our customer services team so that we can raise a claim with our contracted courier company.

Payment

Only valid credit cards or other payment methods acceptable to us may be used, and any refunds will be credited to the same method at our discretion.

For the auction: by designating or registering a payment method, you represent, warrant and agree that you:

a) have provided accurate information about a payment method that is valid and has a balance sufficient to cover a winning bid;

b) authorise us to verify your information and payment method (which we may do, among other ways, by making a small charge (e.g., AUD $100) to your card temporarily — once validity is indicated, the charge will be eliminated from your actual card statement);

c) are authorised to use the designated method;

d) authorise us to charge your order (including all amounts due such as taxes, shipping and other amounts due hereunder) to your payment method; and

e) will keep your payment method and information valid and accurate.

If your payment method cannot be verified, is invalid, or is not otherwise acceptable, your purchase may be suspended or cancelled at our sole discretion. You agree that we may submit charges for processing even if your payment method has expired by the time we submit it. You must resolve any problem we encounter in order to proceed with your purchase. Your contract for your payment method (e.g., your credit card agreement with your credit card issuer) governs your use of that method — please refer to that agreement (not this one) with respect to your rights and liabilities as a payment method holder.