All orders placed on the Sites are subject to our Returns and Refunds Policy. If your order has been shipped, but you have not received your order, please notify our customer services team via telephone, in writing or email within 10 days of receipt of the shipment confirmation so that we can raise a claim with our contracted courier company. Claims for missing parcels made after this period may not be eligible for replacement or refund.

We would strongly advise you to inspect the goods on delivery or collection. In inspecting the goods, you should not break the seal on any "mystery" element such as trading cards. If you identify any postal damages or shortages, you must inform us in writing by telephone or email within 72 hours of the goods being delivered.

You may return goods in their original condition within 14 days of the item being signed as delivered, or the delivery being confirmed by the courier for a full refund – unless you receive an incorrect item or the item is damaged or broken, you will need to pay the cost of returning the item. Upon inspection we will as appropriate repair, exchange or refund the goods or part of them.

Please note: we are unable to offer refunds or exchanges for personalised items, unless faulty.

We will be under no liability or further obligation in relation to the goods if:

a) you fail to provide notice as set above; and/or

b) you make any further use of such goods after giving notice under the clause above relating to damages and shortages; and/or

c) a defect arises because you did not follow our written instructions about the storage, commissioning, installation, use and maintenance of the goods; and/or

d) a defect arises from normal wear and tear.